Trang An Retreat

The staff should be teaching every hotel what customer service means. They sent regular WhatsApp updates on the weather/flooding situation as we traveled from Hanoi after the typhoon. They brought meals to our room when the flooding at the hotel was too deep. They cooked for us even though they had to turn the power off to most of the hotel because of the flooding. The location is beautiful! Since you are staying away from most things they do have scooters and bicycles to rent. It is a family run hotel and they are all just the kindest, friendliest, most helpful people that go above and beyond for their guests.

Really lovely place to stay in Trang An, away from the main road but connected down a dirt track to other homestays and restaurants in a beautifal and lush mountainous valley. It's a quick bike ride to the Trang An riverboats, and just a bit more to the historic Hoa Lu capital site, and there is amazing accessible countryside all around this area. The retreat is just like the pictures, simple clean rooms, a lovely garden ambience, and a good swimming pool. But also the people running it are really kind and genuine and it's fairly easy to socialise with other guests around the pool area if that's what you want to do. Really, it's all very chilled.

I had an amazing stay here at Trang An Retreat! The staff were absolutely amazing, so kind, so accommodating and very helpful. It is a family run business. The food was cooked fresh and was excellent! They did a very great job organizing all my activities and transportation! They made suggestions where I could save money, offered suggestions of other places I might like to visit and were flexible when I wanted to add or cancel something last minute. The grounds are relaxing with the trees, mountain behind and hammocks everywhere. The bathroom was pretty decent for a remote area and the bathroom sink even had a filter on it for the water. Of the three places I stayed, its the only one where I saw that. The bed was very comfortable! Again, I stayed two other places…and this place had a soft comfortable bed while the others were rather hard. When I left, they walked me to the vehicle, helped with luggage and gave me a free bottle of water for my journey. They were extremely organized and on top of everything and I appreciated that. I would most definitely stay here again and would not have mind staying another night or two!

We loved the location, the family running the place are very kind. Our room was clean, the breakfast was very nice, my husband loved the pancakes I loved the omelete made fresh. The pool was a little cool. We had the staff order a taxi for a early morning pick up for Hanoi airport, everything went smoothly. We rented a moped from the facility, it was all very easy. The staff made all the local recommendations of things to do. We had a wonderful stay here. Thank you to all the staff . Jen and John:)

This is a lovely, quiet property, away from the karaoke and crowds. In a rural area, but many restaurants within walking distance, as is the Trang An Landscape Complex. There are bikes and motorbikes available to rent, and a nice swimming pool. Great choice of dishes at the included breakfast. Our room was serviced daily, and was large and comfortable. Fantastic shower and aircon. We would definitely stay again